Shipping Policy

Order Processing

All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.

During peak seasons or promotional periods, processing times may be extended. We appreciate your patience during these periods and will notify you of any significant delays.

Please ensure that all shipping information provided at checkout is accurate and complete. We are not responsible for orders shipped to incorrectly or incompletely provided addresses.

Shipping Rates & Delivery Estimates

Estimated delivery time is 10–15 business days from the date of shipment.

Delivery timeframes are estimates only and are not guaranteed. Delays may occur due to weather conditions, customs processing, carrier issues, or other circumstances beyond our control.

Once an order has been handed over to the shipping carrier, we are not responsible for delays caused by the carrier.

Order Tracking

You will receive a shipping confirmation email with tracking information once your order has shipped.

Customs, Duties, and International Orders

International orders may be subject to customs processing, which can result in delays beyond our original delivery estimates. Any customs fees, import duties, or taxes incurred are the responsibility of the customer.

Damages, Loss, and Delivery Issues

Package shown as delivered but not received: If your tracking information shows your order as delivered but you have not received it, please contact the carrier directly to file a claim. We are not responsible for packages that are lost or stolen after being marked as delivered.

Package lost or damaged in transit: If your order appears to be lost in transit or arrives damaged, please contact us within 48 hours of the delivery confirmation (or expected delivery date, if lost). We will require photo or video evidence of the damage, or relevant details to support a lost package claim.

We reserve the right to verify all claims prior to issuing a refund or replacement.

Refused or Unclaimed Packages

If a package is refused at delivery or goes unclaimed and is returned to us, the customer will be responsible for the original shipping fees, return shipping fees, and any applicable restocking costs. Original shipping fees are non-refundable.

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If you have any questions about our shipping policy, please contact our customer support team at saiyanglowz@proton.me